Take close photographs of the joints and wider views of the patio. Show missing material, cracking, loose pieces and any areas that hold water. Tell us if you notice slabs moving underfoot, but do not rock or lift damaged paving to demonstrate it.
If the patio has been repointed before, mention where the problem has returned. Some London gardens have paving laid or repaired in different stages, so condition may change across the same patio. Include photographs of the entrance and route to the area, and move small furniture only where it is safe to do so.
On assessment, we look at the joint condition, the adjoining paving and signs that the surface is unstable. We discuss the extent of the work and whether particular sections require attention before the joints can be renewed. Suitable jointing follows the paving and condition on site.
Where the enquiry extends into altered levels or wider paving changes, check with your local council about any relevant permissions. We agree the quotation, including the preparation and any associated repair work, then plan and manage the job from start to finish. The distinction between repointing and rebuilding is kept clear.
